Privacy Policy

This Privacy Policy explains how Emcare WA Pty Ltd collects, uses, stores, protects and discloses personal information provided through our website or during your interactions with our business.
In this Privacy Policy, “us”, “we” or “our” means Emcare WA Pty Ltd, operators of this website.

We are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988, subject to any exemptions that apply to us under that Act.

Further information about privacy rights and responsibilities is available from the Office of the Australian Information Commissioner’s Australian Privacy Principles.

We may, from time to time, review and update this Privacy Policy, including taking account of new or amended laws, new technology and changes to our operations. All personal information held by us will be governed by the most recently updated Privacy Policy.

This Privacy Policy was last updated on 10 July 2025.

1. Privacy Policy Information We Collect

The personal information we collect falls into four categories: contact details, click trails, activity history and publishable content.

• Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit card information to our payment gateway and store only the last few digits and expiry date of your credit card solely for the purposes of identity confirmation and forewarning of expiry.
• Click trails record the paths taken by visitors through the website. This information is generally recorded against an IP address and may be possible to correlate with a computer.
• Activity history consists of orders, enquiries, votes submitted through the website or offline contact you have with us, such as phone calls.
• Publishable content consists of comments or other submissions of content you would like us to publish on our website.

2. How We Collect Personal Information

Contact details and publishable content are collected when supplied by you either through the website or directly to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes, but is not limited to:

• The type of browser you are using
• The date and time of your visit
• Your IP address
• The address of the website that referred you to ours
• The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time through the use of cookies, as outlined in Section 6 of this Privacy Policy. In most cases, click-trail data is not directly or individually identifiable.

Activity history is recorded whenever you undertake an activity such as submitting an enquiry, making a comment or voting on an object. It may also be recorded by us when you contact us offline.

3. Why We Collect Information and How We Use It

Publishable content is collected and republished, where applicable, to enable a two-way public conversation between us and our visitors.

We collect your personal contact details and activity history:

• To respond to requests or queries you raise
• To confirm your identity
• To fulfil orders made by you
• To keep you up to date with news, special offers and other marketing information you have opted in to receive

We collect click-trail data:

• To measure and monitor the performance of our website
• To estimate interest in our products and services
• To refine and update our website content
• To monitor our website for violations of its terms of use or any applicable laws by visitors

4. Privacy Policy on Disclosure of Information

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

• As part of a sale of all or part of our business
• When explicitly authorised to do so by you at the time you supply the information
• As required or authorised by any applicable law
• As required for the processing of credit card payments by internet payment gateways and merchant facilities
• As part of any investigation by us into you or your activity on our website, including disclosure to your internet service provider or network administrator
• If we have reason to believe that you have committed a breach of any of our terms of use or have otherwise engaged in unlawful activity, and we reasonably believe disclosure is necessary, including disclosure to the police, another enforcement body, your internet service provider or your network administrator
• To lessen or prevent a serious threat to a person’s health or safety

5. Privacy Policy for Publishable Content

When you submit content to us for publication, including but not limited to comments, testimonials, votes or forum posts, you assign us a transferable, perpetual right to publish and commercially exploit that content without limitation.

You also warrant that any content you submit is owned or produced by you, or that you otherwise have permission to assign publication rights to us.

Publication rights do not extend to fields specifically marked as private, such as your email address, except in cases involving clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website and may be republished on other websites at our discretion.

If you provide personal information belonging to you or a third party as part of publishable content, you warrant that you have permission to publish that information and indemnify us against any consequences resulting from its publication.

If you find your personal information published on our website without your consent, please contact us immediately using the details provided in Section 10.

6. Cookies and Website Information

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits when you return to the website at a later time.

We use cookies to correlate passive activity-tracking data and to authenticate the supply of information such as enquiries, comments and votes. This helps us minimise malicious or spam traffic.

7. Opting In and Out

You may opt out of the correlation of passive activity data by turning off cookies in your browser.

However, disabling cookies may result in a reduction in the functionality available on our website, including but not limited to the ability to post comments and vote on content.

When you supply us with your email address, you may be asked to opt in to receive marketing information by email or other means.

You will be given the opportunity to opt out of receiving further communications from us in accordance with this Privacy Policy each time we send information for which you have opted in. This usually takes the form of an unsubscribe link in the footer or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe was sent other than in accordance with this policy, or in breach of any law, please contact us immediately using the details provided in Section 10.

8. Privacy Policy for Information Security

With the exception of information supplied for publication, as outlined in Section 5, we will take all reasonable steps to ensure that the personal information we hold is not lost, misused or inadvertently provided to unauthorised third parties.

These measures may include firewalls, password protection, truncation of credit card data, encryption of data in transit and secured servers.

You acknowledge that the security of communications sent electronically cannot be guaranteed. You provide information to us through the internet at your own risk.

We cannot accept responsibility for the misuse, loss or unauthorised access of your personal information where the security of that information is not wholly within our control.

You must ensure the security and confidentiality of any username or password used by you to access this website.

You agree that you will be held responsible for all activities that occur under your username and password, including but not limited to the publication of illegal or defamatory material, other unlawful activity or unauthorised charges to your credit card.

Credit card transactions will be processed securely, and no credit card details will be stored by us.

You agree that we are not responsible for the privacy or security practices of any third party. The collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse, loss or unauthorised access to your personal information, please contact us immediately using the details provided in Section 10.

9. Accessing Your Personal Information

You have the right, excluding exceptions outlined in the Privacy Act, to seek access to and update or correct the personal information we hold about you.

If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the reasonable costs of meeting your request.

If you would like to seek access to personal information we hold about you, please contact us using the details provided below.

10. Privacy Policy Enquiries and Contact Details

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to report a privacy concern, please contact:

Your continued use of our website will be regarded as acceptance of our practices concerning privacy and personal information.

If you have any questions about how we handle user data and personal information, please contact us using the details above.

For further information about Emcare WA Pty Ltd, visit our training courses or contact page.